Refund & Exchange

Exchange Window

You may request a size or color exchange within 7 days of the delivery date. The item must be unworn, unwashed, and returned with its original tags attached.

How to Start an Exchange

1. Message us on WhatsApp with your order reference and the item you would like to exchange.
2. Our team will confirm availability of the new size or color.
3. Ship the original item back to us, or hand it to our courier at pickup.
4. Once the returned item passes inspection, we dispatch the replacement.

Refunds

We offer refunds when an exchange is not possible, for example if the requested size or color is out of stock. Approved refunds are issued via bank transfer, EasyPaisa or JazzCash within 5 to 7 business days of the returned item being received.

Non-Returnable Items

• Items marked as final sale at the time of purchase.
• Items returned without original tags, or that show signs of wear, washing or alteration.
• Underwear and similar items, for hygiene reasons.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or refund.

Return Shipping

Return shipping is free when the exchange is due to a defect or an error on our part. For size or preference-based exchanges, the customer covers the return shipping cost unless otherwise agreed.