Help Center
Frequently Asked Questions
Ordering & Payment
Add your items to the cart, go to checkout, and fill in your delivery details. Submitting the form opens WhatsApp with your order pre-filled, which you send to confirm with our team.
We accept Cash on Delivery only. Pay in cash when your order arrives.
Cash on Delivery is available across most cities in Pakistan. For remote areas, our team may ask for a partial advance to confirm the order.
Yes, as long as the order has not been dispatched. Message us on WhatsApp with your order reference and we will update or cancel it.
Delivery
Most orders arrive within 3 to 6 business days, depending on your city. See our delivery terms for details.
A flat delivery charge applies to every order, and it is waived automatically on orders above the free delivery threshold shown at checkout.
Once dispatched, we share your tracking details over WhatsApp. You can also visit our track order page for guidance.
Sizing & Returns
Check our size chart for detailed measurements for every product category. If you are between sizes, message us for a fit recommendation.
Yes, unworn items with tags attached can be exchanged within 7 days of delivery. See our refund and exchange policy.
Care instructions are listed on every product page and summarized on our care instructions page.